This morning the bf sent me a link announcing a pre-order sale for Super Smash Bros. Brawl. Seems Walmart had the game listed for $19.99 when everyone else was listing it as $49.99. Naturally I rushed over to place my order. Moments after my order had cleared, going to the same listing on walmart.com showed the game as $49.99. Obviously someone screwed up and listed the game at a lower price than intended, hence the rushing to place the order.
So, I get my order confirmation and, a few minutes later, my confirmation e-mail. Hours pass. Another e-mail shows up telling me they are processing my cancellation order. Wait, what? I mean, I expected that I might get an email politely explaining that a mistake had been made, apologizing for any inconvenience and ultimately worming their way out of honoring the posted price. But, uhh . . . telling me I cancelled the order myself? I realize the typical Walmart patronage might make such a ruse seem viable, but I refuse to believe that’s actual policy. It makes me think that, should I ever need to complain to actual in-store management, they’d simply cover their eyes and declare invisibility until I became confused by their witcheries and wandered back to my still.
The official word from Walmart is that the distributor cancelled the order, and they will re-list tomorrow at the correct price. I would like to point out that my order confirmation e-mail from Walmart states “If you are paying by credit card, we will not charge your credit card until your order ships” and “Once an order has been placed and confirmed, it cannot be canceled.” My order was placed and confirmed, and lo – my card had been charged. I feel once it has reached that stage, the store just eats the cost of the mistake and lets it go.
I used to scour ads for Circuit City, Best Buy and the like looking for good deals. I recall once I found a hard drive in CompUSA’s ad for a significantly lower price than was typical. It had been a misprint. However, I not only got the cheaper price, but since they were out (they had a run on the drives, can you believe?) I got a raincheck for the same product. That’s typically what any store will do – they list something wrong and you find it before they catch on and you benefit. Instead Walmart catches me as I’m leaving the store, yanks away my purchase and shoves my money back into my hand and tells me I was just at the return counter. Slick.