Walmart thinks you won’t catch on.

This morning the bf sent me a link announcing a pre-order sale for Super Smash Bros. Brawl. Seems Walmart had the game listed for $19.99 when everyone else was listing it as $49.99. Naturally I rushed over to place my order. Moments after my order had cleared, going to the same listing on walmart.com showed the game as $49.99. Obviously someone screwed up and listed the game at a lower price than intended, hence the rushing to place the order.

So, I get my order confirmation and, a few minutes later, my confirmation e-mail. Hours pass. Another e-mail shows up telling me they are processing my cancellation order. Wait, what? I mean, I expected that I might get an email politely explaining that a mistake had been made, apologizing for any inconvenience and ultimately worming their way out of honoring the posted price. But, uhh . . . telling me I cancelled the order myself? I realize the typical Walmart patronage might make such a ruse seem viable, but I refuse to believe that’s actual policy. It makes me think that, should I ever need to complain to actual in-store management, they’d simply cover their eyes and declare invisibility until I became confused by their witcheries and wandered back to my still.

The official word from Walmart is that the distributor cancelled the order, and they will re-list tomorrow at the correct price. I would like to point out that my order confirmation e-mail from Walmart states “If you are paying by credit card, we will not charge your credit card until your order ships” and “Once an order has been placed and confirmed, it cannot be canceled.” My order was placed and confirmed, and lo – my card had been charged. I feel once it has reached that stage, the store just eats the cost of the mistake and lets it go.

I used to scour ads for Circuit City, Best Buy and the like looking for good deals. I recall once I found a hard drive in CompUSA’s ad for a significantly lower price than was typical. It had been a misprint. However, I not only got the cheaper price, but since they were out (they had a run on the drives, can you believe?) I got a raincheck for the same product. That’s typically what any store will do – they list something wrong and you find it before they catch on and you benefit. Instead Walmart catches me as I’m leaving the store, yanks away my purchase and shoves my money back into my hand and tells me I was just at the return counter. Slick.

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7 Responses to Walmart thinks you won’t catch on.

  1. Annabelle says:

    They honor every other stores’ lower prices but they won’t honor their own? Messed up. I hate Wal-Mart. I love Wal-Mart. Hate it. Love it. hate. love. h. l. ARGH!

  2. Annabelle says:

    Wait, I just realized I don’t have to struggle with the whole love/hate thing. Wal-Mart representatives are just going to tell me what version of the “truth” I should feel. Ah, that’s so much better.

  3. Jessica says:

    Wow, sounds like someone had some terrbile experiences with Walmart.

    One time I went to pay for something there with my bank card, which can be used as either a debit or credit card. When I swiped it, and told them I wanted to process it as credit, they told me I couldn’t do that – they only process bank cards as debit because you pay the fee instead of them.

    I had never heard of stores doing that before, and I’ve been to Walmarts since without running into that particular problem. I don’t know if that was an actual thing or just some employee ignorance.

  4. Jessica says:

    A word in their favour though – I had to return a gift from Christmas without a receipt and they accept that for store credit. Not all stores will.

  5. Annabelle says:

    True, true, on the return policy. I guess that’s why people thieve from them so much, as they make it relatively easy to return their own stolen goods. Odd.

    In their favor as well I should mention that it’s mostly the Wal-Mart experience I loathe, and not the actual company itself. As to the debit/credit thing, I’ve never encountered that at any WM store — employee ignorance strikes again! I never run my card as debit, as my bank has hidden fees that are activated seemingly at random. It’s only $ .50 per transaction, but that adds up for us poor folk. Have I mentioned I have a love/hate relationship with my bank?

  6. Jessica says:

    Nice – Walmart sent me a $10 gift card as an apology for their fuck up.

    Apart from their wide selection of classy jewelry and fine wines, what can I get at Walmart for $10?

  7. Annabelle says:

    Wine in a box. Maybe several of them.

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